a) “Tour Consultant” means a travel adviser employed by Ramble Africa;
b) “The Agreement” means the Customer Booking Form (defined below) and the
applicable Customer Quotation read with these Terms and Conditions;
c) “Customer Quotation” means the online itinerary or form sent to you by Ramble Africa, indicating the estimated prices of the travel products and services that you wish to purchase;
d) “the Customer Booking Form” means the form completed by you and submitted to Ramble Africa confirming your acceptance of the Customer Quotation
e) “Day” means a calendar day;
f) “Departure Date” means the date on which you start your travels, as indicated
in the Customer Confirmation Form;
g) “Deposit” means the monies payable by you to Ramble Africa to secure your booking;
h) “Force Majeure” means any extraordinary event or circumstance beyond the control of the parties, including but not limited to, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or
nuclear disaster, adverse weather conditions, epidemics and fire;
i) “Ramble Africa” means Ramble Africa Safaris Ltd, a private company, duly registered in terms of the laws of the
Republic of Kenya, carrying on business at Highway Business Center, Thome, Nairobi.
j) “Involuntary change” means a change/s to a booking caused by, scheduled airline failure, bad weather, airport or airline strikes and all other Force Majeure;
k) “in writing” means written communication sent to Ramble Africa by recorded delivery post or by email.
l) “Your/Your” means the client described on the Customer Booking Form.
m) “Voluntary change” means changes requested by you that do not constitute an Involuntary Change which may result
in additional costs including but not limited to cancellation, amendment and administration fees and cost of new
services;
n) “Overbooking displacement” means cancellation or rescheduling of a service by a service provider due to a supplier
booking error;
o) “Parties” means both you and Ramble Africa;
p) “Supplier” means a third party who supplies you with travel services, including but not limited to airlines, transfer
companies, car rental companies, tour operators, hotels and suppliers of accommodation;
q) “Supplier Schedule Failure” means a Supplier’s failure to provide you with travel services as per your booking, including but not limited to an Overbooking Displacement;
r) “Service fee” means the portion of your Total Confirmed Price that covers the services provided by Ramble Africa including but not limited to booking services, administration, communication, amendment, cancellation and bank charges.
s) “Total Confirmed Price” means the total cost of services rendered to you on behalf of Ramble Africa or by Ramble Africa, as indicated in the Customer Confirmation Form;
t) Expressions in the singular also include the plural, and vice versa; and
u) Pronouns of any gender include the other gender